Play Responsibly

What is responsible gambling?

Responsible gambling is the provision of safe, socially responsible and supportive gambling environments where the potential for harm associated with gambling is minimised and people can make informed decisions about their participation in gambling. It occurs as a result of the collective actions and shared ownership of individuals, communities, the gambling industry and government.

What is problem gambling?

Problem gambling is characterised by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, or for the community.

While most people gamble for enjoyment and entertainment, there are some people for whom gambling is a problem that can cause financial and personal distress.

Oz Lotteries is committed to providing a safe environment for lottery players to buy and manage their lottery entries online and does not encourage excessive gambling or extending yourself beyond your financial means. If you feel that your gambling is no longer fun, please seek assistance.

Gambling Assistance

If you feel that you or a family member may have a problem with gambling, we strongly encourage you to call Gambling Help on 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a national organisation that offers free and confidential counselling and referral services, 24 hours a day, seven days a week.

To view services in your state visit https://www.gamblinghelponline.org.au/services-in-your-state.

Self Assessment

Gambling Help offers various tools to check on your spending.

• Take a quiz with the Self-Assessment Tool
• Not sure how much you are spending each week on gambling activities, use their Gambling Calculator to find out.

Customer Support

Our agents can also assist you with various different options to support responsible gambling on your account. Our team can be contacted via phone 1300 188 911, chat or [email protected].
You can actively manage your account in various ways, such as:

Spend Limits

You can set a spend limit on your account to assist with restricting your weekly spend.

• To set up these limits log into your account, and navigate to the My Account section Spend Limits.
• A request to increase your spend limit may require a waiting period.
• If you need help to set up a limit, you can also contact our Customer support team.

Self-Exclusion

If you wish to self-exclude from Oz Lotteries, you can do this yourself in your account under Responsible Play, or by contacting our Customer Support Team.

Self-exclusion does not have an end date and cannot be reversed. As part of your self-exclusion:

• You will not be able to access your account or make purchases.
• Your active AutoPlay and Subscriptions will be cancelled.
• Any active tickets that can be cancelled will be cancelled, and the funds returned to your account balance. Some tickets already entered in a draw, such as Syndicates or Lotto Party entries, will remain until that draw has taken place.
• You will be opted out of all marketing communications.
• You will not be eligible to open a new account with Oz Lotteries.

You will receive an email confirming your self-exclusion. If you have funds remaining in your account, please contact our Customer Support Team on 1300 188 911 or at [email protected], so we can arrange for them to be returned to you.

Opt-out from Marketing communication

You can choose to opt-out from receiving marketing communication by contacting our Customer support team. If you have chosen to be self-excluded you are  automatically opted out of our communications.

Lottery Odds

The odds for each game are displayed on the play page. This page shows the odds of winning each division, how to play the game and view the draws. Our Help Centre also contains useful information on the odds for all our Lotto games.

ID Verification

Purchasing via Oz Lotteries is prohibited for under 18's. To prevent underage participation online, we have a range of initiatives to validate members' identities and age, and it is a requirement of membership of our site to provide identification when requested.

If sufficient identification is not provided promptly your account can be terminated and any winnings withheld until you can sufficiently prove your identity and ownership of the account.

You will not be able to withdraw your prizes until you complete ID Verification on your account. It is essential that your account is verified, in some states ID Verification is required before you purchase. To view the requirements of your state, click here: Jurisdictional ID Verification Requirements

Protecting Minors

Here are some tips for parents or guardians to protect minors:

• Keep your username and password secure and avoid using auto-fill on shared family devices.
• Always log out of your Oz Lotteries account to prevent unauthorised access.
• Use parental control software to manage and block access to lottery and gambling websites on both desktop and mobile devices.
• Educate your children on the potential harms of underage gambling. For more information go to: Gambling Help Online: Gambling and under 18’s.

Responsible Gambling Code of Practice

Oz Lotteries is committed to ensure compliance with:

• The Relevant state and territory legislation and Code of Practices
• The Lott’s relevant state responsible Gambling Code of Conduct

For more information on your state code of practice:

The Lott: Go to Website
Australian Capital Territory: Download PDF
Queensland: Download PDF
Northern Territory: Go to Website
South Australia: Download PDF
Tasmania: Download PDF

Additional Resources

Complaint Handling Charter
Have Fun & Play Responsibly

For NSW Customers

Info about the Odds
Help is close at hand