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Please take a look through the Frequently Asked Questions (FAQ) below for any common problems you may be having.
Still can't find an answer? Contact Support


Playing Online

How do I play?

Ozlotteries.com makes it easy to play lotto. Just click on "Play Lotto" toward the top of the page and then choose the game you want to play and follow the instructions.

Or, from the home page just choose the game you want to enter by clicking on that game and follow the prompts.

Once the numbers for your chosen lottery are drawn, Ozlotteries.com will send you an email to let you know if you have won a prize.

Must I be an Australian resident to play?

No, you don't have to be an Australian resident to play lotto in Ozlotteries.com. All games are held in Australia by Ozlotteries.com who can purchase games and make claims on behalf of its members. Every game purchased through Ozlotteries.com is automatically registered in your name so any prize you win is fully guaranteed.

Why are entries closed a few hours before the official lottery draw?

Entries are closed at the current cut-off times before the official draw to ensure Oz Lotteries has a better chance of lodging entries before the draw takes place.

Ozlotteries.com displays the amount of time you have left to play next to each of the lotto games on the play page.

Will I get a ticket?

Ozlotteries.com is the bearer of your ticket and as such will hold onto it for you. You are able to view and print your tickets from the My Account section of the website.

How will I know if I have won?

We will send you an email detailing the results of all entries you place through OzLotteries.com.

How will I get paid?

Oz Lotteries will automatically deposit any winning funds into your Oz Lotteries account in accordance with the time frames outlined below. From there you can request a withdrawal of funds by cheque or by direct deposit in to your bank account.

Your ID must be verified prior to prize payment regardless of the amount of the prizes.

Please note that if you require funds to be transferred to a bank account outside of Australia, the minimum amount that can be transferred is A$100.


When will I get paid?

Official draw results are usually provided to Oz Lotteries within 12 hours (up to 48 hours for The Pools) of the draw taking place. Any prizes won will be displayed in your Oz Lotteries account on the day following the relevant draw.

Funds will be available for withdrawal/payment or use for further purchases as follows:

  1. Prizes for division 1 will be paid to you within 24 days after the draw date.
  2. Prizes for division 2 will be paid to you within 8 days after the draw.
  3. Prizes for other divisions will be available for withdrawal from your Oz Lotteries account on the day following the draw.

Do I pay tax on my winnings?

No tax is levied on winnings in Australia. However, it is the client's responsibility to abide by any relevant tax laws in their jurisdiction.

Paper Tickets

Can you help with paper tickets from a newsagency?

We only support tickets purchased online at Ozlotteries.com. For questions relating to paper tickets purchased in store, please check the back of your ticket for contact details, or contact the Lottery Provider in your State.

New South Wales: 131 868 or 02 9752 5500
Victoria, Tasmania, and Northern Territory: 131 868 or 03 8517 7777
South Australia: 131 868 or 08 8354 7375
Queensland: 131 868 or 07 3877 1000
Western Australia: 08 8208 4100

International: +61 7 3877 1000

Systems & Super Combos

What is a System?

A System allows you to select more than the standard 6 numbers. For example, a System 7 allows you to pick 7 numbers and a System 8 allows you to pick 8 numbers and so on. The highest amount of numbers you can pick is 20 which is a System 20.

The benefit of playing a System is that your entry is equivalent to playing every possible combination of 6 numbers. For example, if you are playing a System 8, your entry is equivalent to all 28 possible combinations of 6 numbers from your 8 selections.

What is a Super Combo?

A Super Combo entry lets you enter more number combinations than a standard game entry, but does not cover all possible number combinations of a selected set of numbers like a Systems entry.

Syndicates

What is a syndicate?

A syndicate (or group play) allows you to share in the purchase of a Lotto ticket by sharing the cost between the members of a group.

If the syndicate ticket wins a prize, the total winnings will be divided equally among all of the members of the group.
Oz Lotteries offers two types of Syndicates Play Methods:
Oz Lotteries Syndicates (Default)
Open to all members of the public to join.

Oz Lotteries is the organiser and ensures that when all shares are sold a new syndicate is created for additional interested participants.

This is a great option for people who wish to join a syndicate without the hassle of organising and/or inviting friends.
Social Syndicates
Social Syndicates allow you to create your own syndicate and invite people you know.

If all shares aren't sold within 12 hours of draw time the outstanding shares are made available for the public to buy (to give the syndicate its best chance of selling all shares).

Social Syndicates offers organisers the ability to invite friends via Email, Hyperlink or Facebook as well as a handy tool to monitor who has bought each share and send additional invites.

Can I choose my numbers?

Currently all syndicate play is on a quick pick basis only, we have plans to implement number choosing for Social Syndicates in the near future.

Who collects money and pays winnings?

Oz Lotteries handles all collection of payments, ticket lodgement and distribution of winnings directly with each syndicate shareholder. A full transaction history including results is made available to members within their account.

Can I set up a syndicate using Ozlotteries.com?

Members are only able to play the syndicate selections we have available on our website.


My Account

How do I set up an account?

You can set up an Ozlotteries.com account in one of several ways:

* Click on Sign up now!.

* Enter the My Account section where you will be prompted to set up an account if you are not yet a member.

* Enter the Play Lotto! section of the website. Once you have chosen your game and numbers, you will be prompted to set up your account.

Can I use PayPal to Deposit/Withdraw funds?

Yes, OzLotteries now accepts PayPal for deposits and withdrawals!

Please note the following:

PayPal is only available for Australian residents.
Only one (1) PayPal account may be associated with an OzLotteries account — this means you are not permitted to use different accounts to deposit to the one OzLotteries account.
For fraud protection reasons, members that use PayPal for deposits must withdraw the same amount (as they’ve deposited) via PayPal until they can utilise other withdrawal methods (Bank Transfer, Cheque). E.g. If you deposit $10 using PayPal, your must first withdraw $10 via PayPal.

You can make a deposit with PayPal via the following:

1.The “Deposit Funds” link in your Oz lotteries account
2.The process when using the checkout.

You can withdraw funds with PayPal from the “Withdraw Funds” link within your Oz Lotteries account.

Please note: It’s extremely important that you use the deposit process initiated via the OzLotteries website to ensure a quick deposit is made. All deposits must be made via the above 2 methods — DO NOT simply send money to our email address as the funds may not automatically go into your OzLotteries account, or the transfer may be delayed.


Do I have to pay a registration fee?

There is no charge for setting up an account on OzLotteries.com.

What are the benefits of becoming an Ozlotteries.com member?

As an OzLotteries.com member, you can fast-track the purchase of your lotto games by ordering online from the convenience of your own home. Your membership account will remember your lucky numbers, give you access to valuable lotto statistics and provide you with the latest lotto results. Finally, our unique range of Super Combos is not available anywhere else.

How old do I need to be to play lotto with Ozlotteries.com?

You must be at least 18 years of age to set up an account with Ozlotteries.com. However, if the legal gaming age in your country is higher then you must abide by those rules.

It is a requirement of membership that all members verify their identity with Oz Lotteries when requested. If a member is not able to verify their identity and age, their account will be suspended and any outstanding funds will be held in trust until the member is able to comply with our identity verification request.

How can I make a deposit?

Simply click on the Deposit Funds link in the in the My Account section.

You can deposit funds from your credit card, direct deposit from your bank account, BPay (Australian Residents Only), cheque or by PayPal. Please note that any financial transactions you make on this site are between yourself and TMS Global Services Pty. Ltd. (ABN 22 089 771 835) who is the owner and operator of the OzLotteries.com site. The deposit (Credit Card and PayPal) will appear as OZLOTTERIES (or similar) on your statement.

If you choose to deposit funds from your bank account you need to arrange a transfer through internet banking (or at a branch) after you have completed the "Deposit Funds" notification on this site.

Please also note that funds deposited to your account from a credit card cannot then be transferred to a bank account. If you choose to withdraw these funds without making a purchase they will be transferred back to the same card from which they were debited.

What is the minimum deposit amount & increment?

The minimum deposit amount for credit card, direct deposit, cheque or PayPal is AUD$5.
The minimum deposit amount for BPay (Australian Residents Only) is AUD$10.

Deposits should be made in $5 increments (Eg. $10, $15, $20 etc).

In order to streamline the purchasing process we have incorporated the deposit funds function into our checkout.

If your account has insufficient funds for a pending purchase you will be required to deposit additional funds via credit card or PayPal, where the minimum deposit is $5.

Any funds remaining in a customer account after a deposit is made and pending purchase processed are available for future purchases and withdrawals.

How can I make a withdrawal?

Simply click on the Withdraw Funds link in the in the My Account section. Please note that for international customers there is a minimum transfer amount of AUD$100.00 for most countries.

Do you send out account statements?

We do not send out regular account statements. Your playing history is available to you online via the My Account section.

Is your Internet site secure?

Yes. All personal information you transmit to Ozlotteries.com is received via a secure 128 bit SSL Internet connection.

Who has access to my personal information?

Ozlotteries.com manages your personal information in accordance with the Australian Privacy Amendment (Private Sector) Act 2000. To find out more please read our Privacy Statement.

ID Verification

What is ID verification?

ID verification is a process put in place by OzLotteries in order for its customers to verify who they are including their age & state of residence.

Customers are required to complete an ID verification form and return to OzLotteries with a copy of valid identification and a document that contains your residential address (if not included on your provided ID).

Why do I have to verify my ID?

It's a requirement that all OzLotteries customers be over the age of 18 and provide correct personal details including their residential address. In order to assure any prize winnings are paid to you, you must verify your identity.

What are accepted identification documents?

Accepted identification documents are copies of official identity documents, these include:

  - Passport
  - Drivers Licence
  - Proof of Age Card
  - National Identity Card

To prove your residential address, if it is not included on your photo ID, documents such as utility bills are accepted.

How do I send OzLotteries my ID verification form and valid identification?

Customers can return their completed ID verification form and a copy of valid identification via the following methods:
Fax:

Australia:
02 9906 3202

Outside Australia:
+61 2 9906 3202
Scan & Email:

identification@ozlotteries.com
Post:

TMS Global Services Pty Ltd
GPO Box 2937
Melbourne
VIC   3001
Australia

Where can I download an ID verification form?

ID verification forms are pre-filled with your account details, in order to download your form you must click the "ID Verification" link in the navigation menu once logged in. You can also access the form via this link.

How do I know if my account is verified yet?

Upon documents being received and your account being verified by OzLotteries you will be emailed a confirmation email by OzLotteries.

What if I do not verify my identity?

Verification of identity is mandatory, if a customer is unable to verify their identity OzLotteries will block access to their account and any funds will be frozen and held in trust until such time the account holder can verify their identity.

Reward Points / Loyalty Program

Does OzLotteries have a loyalty / rewards program?

Oz Lotteries does not currently have a loyalty points program, but we are working on one!

If you were a member of Lotto Points, our customer service officers will be able to answer any questions you may have about Lotto Points.

Art Unions

When can I enter charity lotteries?

Charity lotteries conduct multiple draws per year, usually every 6-8 weeks but the frequency and duration of draws varies from charity to charity. Check the individual lottery game page for details on when the next draw is scheduled.

Will I receive a copy of my charity lottery ticket?

All entries are digital meaning no physical ticket is posted to entrants. Oz Lotteries will send you a confirmation email of all charity lottery ticket numbers purchased and Details of tickets purchased can also be found in your OzLotteries.com account.

How are charity lottery draws conducted?

Each charity organisation conducts its own draw. All draws are conducted under Government Licence Regulation and are usually open to the public for viewing. A charity organisation official who is not a ticket holder conducts the draw. Winning ticket numbers are drawn via electronic means, using either a raffle machine or random number generator.

How do I know if I've won a charity lottery prize?

Major prize winners are contacted by the relevant charity organisation via their listed current daytime/mobile number once all of the draws have been finalised. All winners are also notified by certified mail, and results will be published in The Australian newspaper.

How can I find out the charity lottery results?

Results of the latest draw only are published online at OzLotteries.com and under Public Notices in The Australian on the Friday following the draw. Results of past lotteries can be found on the relevant charity organisation's website.

How do I claim my charity lottery prize if I win?

You can claim your prize through the relevant charity organisation, who will discuss this process with you after notifying you of your win.

What is gold bullion and what can I do with it?

Bullion is a name for bars or ingots of precious metals, usually gold or silver. These can be traded for cash at any time but their value depends on market fluctuations.

How can I receive information about each charity lottery?

You can sign up to receive promotional emails from OzLotteries.com to be notified about future charity draws.

Who do I contact to receive assistance about my charity lottery ticket purchase?

The OzLotteries.com customer support team is available six days a week to assist you with ticket purchasing, account maintenance, and general queries. They can be reached via telephone (1300 188 911) or email (support@ozlotteries.com) between the hours of 8:30am - 7:00pm AEST Monday to Saturday.

Smart Phone & Apple Watch Apps

Do you have a mobile App?

Yes we currently have an iPhone App on the iOS App store which can be downloaded here, or by searching for "Oz Lotteries" in the App Store. We have an Android App too. Unfortunately the Google Play store do not offer gaming apps, but you can install the app directly from our website here.

What can the App do?

Users can access recent and historic Australian lotto results of all games we sell. By logging into your Oz Lotteries account you can choose to receive (notifications) for lotto results, future jackpots and your lotto ticket results immediately after the draw. Additionally you can view your personal Ticket History and Account Balance.

Do you have to be an Oz Lotteries member to install/use the App?

No, anyone can install and use the App - some select features are member only such as Ticket Prize Alerts and Customer Account balance but the remainder is open to everyone.

Does it cost anything?

No, it's a free download.

Do you have an Apple Watch App?

Yes we do! You will need to install the iOS Oz Lotteries Mobile App on your phone and the paired watch will then be able to access our Apple Watch App.

About Ozlotteries.com

Where is Ozlotteries.com located?

TMS Global Services Pty. Ltd. is located at Suite 307, 370 St Kilda Rd, Melbourne, VIC 3004, Australia.

TMS New South Wales is located at Suite 13, 89-97 Jones Street, Ultimo, NSW, Australia.

How long has Ozlotteries.com been in business?

TMS Global Services Pty. Ltd was established in 1984 and TMS New South Wales (formerly Sydney Lottery Services) was established in 1990. Both companies distribute lottery products worldwide via mail-order, and TMS is a direct lottery service partner for a number of Asian and South Pacific nations. TMS is accredited to sell some of Australia's most successful national and state lottery brands including Saturday Lotto, Oz Lotto, Powerball and instant scratch tickets.

Who runs Ozlotteries.com?

Ozlotteries.com is operated by leading Australian lottery exporters, TMS Global Services Pty Ltd and TMS New South Wales.

Does OzLotteries.com pricing differ from offline agencies?

There are additional costs for purchasing lottery products via OzLotteries.com compared to buying from a traditional retail agency.
The additional charges cover, amongst other things, the cost of providing a secure internet based system, and are approved under the regulatory framework that governs the sale of Lotteries in the jurisdictions OzLotteries.com is accredited in.

Please refer to the various play pages for the various prices we charge for lottery products.

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