Frequently Asked Questions
Oz Lotteries makes it easy to play lotto online.
From the homepage: Click the game tiles to choose the game you want to play.
From anywhere on the site: Click "Buy Lotto Tickets" at the top of the page and choose the game you want to play.
Follow the steps for ticket creation, create or log in to your account, and complete the checkout process. After the draw, you will receive an email or app notification of the results.
After the draw, you will receive an email or app notification of draw results. This includes details of any prizes you have won with any tickets purchased from Oz Lotteries.
If your ticket is for a draw in a charity lottery, the relevant charity will contact you directly in accordance with their service standards.
If your ticket is for a draw in The Pools lottery, the results are announced on Monday after the last games are played, and the dividends are usually confirmed on Tuesday. Details of your winnings will be emailed to you following the draw.
Oz Lotteries will automatically deposit any winning funds into your Oz Lotteries account in accordance with the process outlined below. From there, you can request a withdrawal of funds by cheque, by direct deposit into your bank account, or into a valid Paypal account.
Your ID must be verified prior to any prize payment.
Please note: If you require funds to be transferred to a bank account outside of Australia, the minimum amount that can be transferred is AUD$100.00.
Official draw results are usually provided to within 12 hours (up to 48 hours for The Pools) of the draw taking place. Any prizes won will be displayed in your account on the day following the relevant draw.
Funds will be available for withdrawal/payment or use for further purchases as follows:
- Division 1 prizes will be paid to you within 24 days after the draw date.
- Other division prizes will be available for withdrawal from your account on the day following the draw pending verification of your account.
We only support tickets purchased online from OzLotteries.com. For questions relating to paper tickets purchased in store, please check the back of your ticket for contact details, or contact the lottery provider in your state.
New South Wales: 131 868 or 02 9752 5500
Victoria, Tasmania, and Northern Territory: 131 868 or 03 8517 7777
South Australia: 131 868 or 08 8354 7375
Queensland: 131 868 or 07 3877 1000
Western Australia: 08 8208 4100
International: +61 7 3877 1000
Systems & Super Combos
A System entry allows you to select more than the standard 6 numbers. For example, a System 7 entry allows you to pick 7 numbers and a System 8 entry allows you to pick 8 numbers and so on. The highest amount of numbers you can pick is 20 which is a System 20 entry.
The benefit of playing a System entry is that it is equivalent to playing every possible combination of 6 numbers. For example, a System 8 entry is equivalent to all 28 possible combinations of 6 numbers from your 8 selections.
A syndicate is also known as group play. Joining a syndicate allows you to share in the purchase of a lotto ticket by sharing the cost between the members of a group. If the syndicate ticket wins a prize, the total winnings will be divided equally among the members of the group.
Oz Lotteries syndicates are open to all members of the public.
Oz Lotteries is the organiser and ensures that when all shares are sold, a new syndicate is created for additional interested participants. This is a great option for people who wish to join a syndicate without the hassle of organising and/or inviting friends.
Manual Top-Up – your AutoPlay tickets will be continue purchased into each draw until your balance is empty. We will advise you by email when your balance becomes too low to purchase further tickets.
Default Payment Method – your AutoPlay tickets will be purchased by the saved Default Payment Method selected in your account, even if you have funds in your Oz Lotteries account.
Auto Top-Up – Tickets will be purchased with your account balance until it becomes too low. Then your Default Payment Method will be charged for future AutoPlay tickets, until your account balance increases.
You can set up an Oz Lotteries account at several points on the site:
Yes, Oz Lotteries now accepts PayPal for deposits and withdrawals.
Only one PayPal account may be associated with an Oz Lotteries account.This means that you are not permitted to use different accounts to make deposits into your Oz Lotteries account.
You can make a deposit with PayPal at two points on the site:
- Click "Deposit Funds" in your Oz Lotteries account
- Follow the ticket creation process and make your deposit during checkout
To ensure funds transfers are processed in a timely manner, all deposits must be made through the Oz Lotteries site. DO NOT send money via email as the funds may not be transferred immediately into your Oz Lotteries account.
You can withdraw funds with PayPal by clicking "Withdraw Funds" in your Oz Lotteries account.
You must be at least 18 years of age to register an Oz Lotteries account. However, if the legal gambling age in your country of citizenship is higher than 18, you must abide by those rules.
It is a requirement of membership that all members verify their identity with Oz Lotteries when requested. If a member is not able to verify their identity and age, their account will be suspended and any outstanding funds will be held in trust until the member is able to comply with our identity verification request.
Click "Deposit Funds" in your Oz Lotteries account.
You can deposit funds from your credit card, direct deposit, or PayPal (Australian residents only). Any financial transactions you make on this site are between yourself and TMS Global Services Pty. Ltd. (ABN 22 089 771 835) who is the owner and operator of Oz Lotteries. The deposit will appear as OZLOTTERIES (or similar) on your bank statement.
If you choose to deposit funds from your bank account, you need to arrange a transfer through internet banking (or at a branch) after you have completed the "Deposit Funds" process on the site.
Funds deposited to your account from a credit card cannot then be transferred to a bank account. If you choose to withdraw these funds without making a purchase, they will be transferred back to the same card from which they were debited.
Your credit card provider may charge a cash advance fee on credit card transactions for Lottery products. Check with your financial institution for more information on their fees and charges.
If you have a ticket in your cart, and your account has insufficient funds for a pending purchase, you will be required to deposit the additional funds in order to complete your purchase.
If you choose to make a deposit via My Account > Deposit Funds, instead of during the process of making a purchase, you will be required to make a minimum deposit of AUD $5 via credit card, direct deposit or PayPal.
Any funds remaining in a customer account after a pending purchase is processed are available for future purchases and withdrawals.
The best indicator to know if you have received a scam email is if they are asking you to deposit funds to sign up or claim prize winnings. If you receive an email saying that you have prizes to claim, but need to pay a fee to claim them, it is almost always a scam. A legitimate lottery provider will never ask you to pay a fee to claim your prize. Another indicator of an email from a lottery company being fraudulent is if they are saying that their prize has 'government approval', is 'legal' or 'legitimate'.
If you believe that you have received a scam email from someone claiming to be an online lottery provider, the best thing you can possibly do is block the email addresses and/or mark them as spam. This will help stop any future scam emails from being delivered.
For more information or to report the scam please visit https://www.scamwatch.gov.au/
If you wish to exclude yourself from using our service please contact our Customer Support Team or email us via our contact form requesting self-exclusion.
After receiving your request, your account will be closed immediately, you will receive a confirmation email of your self-exclusion decision, and any remaining balance in your account will be transferred to your nominated bank account.
ID verification is a process put in place by Oz Lotteries in order to verify its members identities, including their age and state of residence, to protect against fraud and to ensure that members receive their winnings.
Members are required to complete and return an ID verification form with a copy of valid identification and a document that contains your residential address (if not included on your provided ID).
Accepted ID documents are copies of official identity documents, these include:
- Driver’s Licence
- Proof of Age Card
- National Identity Card
- Passport (Not available via Automated Green ID)
Documents such as utility bills are also accepted to verify your residential address, if it is not included on your photo ID.
Customers can return their completed ID verification form and a copy of valid ID via the following methods:
07 3371 7329
+61 7 3371 7329
Scan & Email:
TMS Global Services Pty Ltd
GPO Box 2937
Oz Lotteries Apps
Oz Lotteries is owned and operated by Jumbo Interactive Ltd, an ASX Listed company (ASX:JIN).
Oz Lotteries runs under strict government supervision and is an accredited sales agent of NSW Lotteries, Tatts and SA Lotteries. In addition, we are an accredited retailer of several Australian charity lotteries.
Based in Brisbane, we've been selling licensed lottery products for more than 20 years and have serviced more than 2 million customers via our website and mobile apps.
There are additional costs for purchasing lottery products from Oz Lotteries compared to buying from a newsagency.
The additional charges cover, amongst other things, the cost of providing a secure internet-based system, and are approved under the regulatory framework that governs the sale of lotteries in the jurisdictions Oz Lotteries is accredited in.
For those customers who register with an international address, Oz Lotteries has an International pricing structure. All international customers will be shown the full price at the point of sale, and by completing the purchase, are agreeing to the international price of the ticket purchase.