Support & FAQ's - Oz Lotteries

Please take a look through the Frequently Asked Questions (FAQ) below for any common problems you may be having.

Playing Online
Systems & Super Combos
- What is a System?
- What is a Super Combo?
My Account
ID Verification
Syndicates
- What is a syndicate?
- Can I set up a syndicate using Ozlotteries.com?
Reward Points / Loyalty Program

Does OzLotteries have a loyalty / rewards program?
How do I earn Lotto Points?
How many Lotto Points do I earn and what are they worth?
How do I use my Lotto Points?
How do I join Lotto Points?
Can I redeem Lotto Points for cash?
How do I check how many points I have?
What happened to Jumbo Rewards?

About Ozlotteries.com
Affiliate Program FAQ

Playing Online

Ozlotteries.com makes it easy to play lotto. Just click on "Play Lotto" toward the top of the page and then choose the game you want to play and follow the instructions.

Or, from the home page just choose the game you want to enter by clicking on that game and follow the prompts.

Once the numbers for your chosen lottery are drawn, Ozlotteries.com will send you an email to let you know if you have won a prize.

Must I be an Australian resident to play?

No, you don't have to be an Australian resident to play lotto in Ozlotteries.com. All games are held in Australia by Ozlotteries.com who can purchase games and make claims on behalf of its members. Every game purchased through Ozlotteries.com is automatically registered in your name so any prize you win is fully guaranteed.

Why are entries closed a few hours before the official lottery draw?

Entries are closed at the current cut-off times before the official draw to ensure Oz Lotteries has a better chance of lodging entries before the draw takes place.

Ozlotteries.com displays the amount of time you have left to play next to each of the lotto games on the play page.

Will I get a ticket?

Ozlotteries.com is the bearer of your ticket and as such will hold onto it for you. You are able to view and print your tickets from the My Account section of the website.

How will I know if I have won?

We will send you an email detailing the results of all entries you place through OzLotteries.com.

How will I get paid?

Oz Lotteries will automatically deposit any winning funds of less than $20,000 into your Oz Lotteries account in accordance with the time frames outlined below. From there you can request a withdrawal of funds by cheque or by direct deposit in to your bank account.

Prizes from $20,000 and above will be paid directly to the you by NSW Lotteries Corporation, approximately 14 days after the draw date.

Your ID must be verified prior to prize payment regardless of the amount of the prizes.

Please note that if you require funds to be transferred to a bank account outside of Australia, the minimum amount that can be transferred is A$100.

When will I get paid?

Official draw results are usually provided to Oz Lotteries within 12 hours (up to 48 hours for 6/38 Pools) of the draw taking place. Any prizes won will be displayed in your Oz Lotteries account on the day following the relevant draw.

Funds will be available for withdrawal/payment or use for further purchases as follows:

Prizes under the value of $1,000 will be available for withdrawal from your Oz Lotteries account on the day following the draw.

Prizes from $1,000 and less than $20,000 will be available for withdrawal from your Oz Lotteries account approximately 17 days after the draw date for Saturday Lotto and 16 days after the draw date for all other lotteries.

Prizes $20,000 and above will be paid direct to you by NSW Lotteries Corporation approximately 14 days after the draw date.

Prizes for syndicates that win over $1,000 in total will be available for withdrawal from your Oz Lotteries account 17 days or less after the draw date for Saturday Lotto, and 16 days or less after the draw date for all other lotteries.

Do I pay tax on my winnings?

No tax is levied on winnings in Australia. However, it is the client's responsibility to abide by any relevant tax laws in their jurisdiction.

Systems & Super Combos

What is a System?

A System allows you to select more than the standard 6 numbers. For example, a System 7 allows you to pick 7 numbers and a System 8 allows you to pick 8 numbers and so on. The highest amount of numbers you can pick is 20 which is a System 20.

The benefit of playing a System is that your entry is equivalent to playing every possible combination of 6 numbers. For example, if you are playing a System 8, your entry is equivalent to all 28 possible combinations of 6 numbers from your 8 selections.

What is a Super Combo?

A Super Combo entry lets you enter more number combinations than a standard game entry, but does not cover all possible number combinations of a selected set of numbers like a Systems entry.

My Account

How do I set up an account?

You can set up an Ozlotteries.com account in one of several ways:

* Click on Sign up now!.

* Enter the My Account section where you will be prompted to set up an account if you are not yet a member.

* Enter the Play Lotto! section of the website. Once you have chosen your game and numbers, you will be prompted to set up your account.

Can I use PayPal to Deposit/Withdraw funds?

Yes, OzLotteries now accepts PayPal for deposits and withdrawals!

Please note the following:

PayPal is only available for Australian residents
Only one (1) PayPal account may be associated with an OzLotteries account – this means you’re not permitted to use different accounts to deposit to the one OzLotteries account.
For fraud protection reasons, members that use PayPal for deposits must withdraw the same amount (as they’ve deposited) via PayPal until they can utilize other withdrawal methods (Bank Transfer, Cheque). Eg. If you deposit $10 using PayPal, you’re first $10 of withdrawals must be made via PayPal.

You can make a deposit with PayPal via the following:

1.The “Deposit Funds” link in your Oz lotteries account
2.The process when using the checkout.

You can withdraw funds with PayPal from the “Withdraw Funds” link within your Oz Lotteries account.

Please note: It’s extremely important that you use the deposit process initiated via the OzLotteries website to ensure a quick deposit is made. All deposits must be made via the above 2 methods – DO NOT simply send money to our email address as the funds may not automatically go into your OzLotteries account, or the transfer may be delayed.

Do I have to pay a registration fee?

There is no charge for setting up an account on OzLotteries.com.

What are the benefits of becoming an Ozlotteries.com member?

As an OzLotteries.com member, you can fast-track the purchase of your lotto games by ordering online from the convenience of your own home. Your membership account will remember your lucky numbers, give you access to valuable lotto statistics and provide you with the latest lotto results. Finally, our unique range of Super Combos is not available anywhere else.

How old do I need to be to play lotto with Ozlotteries.com?

You must be at least 18 years of age to set up an account with Ozlotteries.com. However, if the legal gaming age in your country is higher then you must abide by those rules.

It is a requirement of membership that all members verify their identity with Oz Lotteries when requested. If a member is not able to verify their identity and age, their account will be suspended and any outstanding funds will be held in trust until the member is able to comply with our identity verification request.

How can I make a deposit?

Simply click on the Deposit Funds link in the in the My Account section.

You can deposit funds from your credit card, direct deposit from your bank account, BPay (Australian Residents Only), cheque or by PayPal. Please note that any financial transactions you make on this site are between yourself and TMS Global Services Pty. Ltd. (ABN 22 089 771 835) who is the owner and operator of the OzLotteries.com site. The deposit (Credit Card and PayPal) will appear as OZLOTTERIES (or similar) on your statement.

If you choose to deposit funds from your bank account you need to arrange a transfer through internet banking (or at a branch) after you have completed the "Deposit Funds" notification on this site.

Please also note that funds deposited to your account from a credit card cannot then be transferred to a bank account. If you choose to withdraw these funds without making a purchase they will be transferred back to the same card from which they were debited.

What is the minimum deposit amount & increment?

The minimum deposit amount is AUD$10.00.

Deposits should be made in $5 increments (Eg. $10, $15, $20 etc).

In order to streamline the purchasing process we have incorporated the deposit funds function into our checkout.

If insufficient funds exist in your account when you have a pending purchase you will be required to deposit funds into your account. The minimum deposit is $5.

Any funds remaining in a customer account after a deposit is made and pending purchase processed are available for future purchases and withdrawals.

How can I make a withdrawal?

Simply click on the Withdraw Funds link in the in the My Account section. Please note that for international customers there is a minimum transfer amount of AUD$100.00 for most countries.

Do you send out account statements?

We do not send out regular account statements. Your playing history is available to you online via the My Account section.

Is your Internet site secure?

Yes. All personal information you transmit to Ozlotteries.com is received via a secure 128 bit SSL Internet connection.

Who has access to my personal information?

Ozlotteries.com manages your personal information in accordance with the Australian Privacy Amendment (Private Sector) Act 2000. To find out more please read our Privacy Statement.

ID Verification

What is ID verification?

ID verification is a process put in place by OzLotteries in order for its customers to verify who they are including their age & state of residence.

Customers are required to complete an ID verification form and return to OzLotteries with a copy of valid identification and a document that contains your residential address (if not included on your provided ID).

Why do I have to verify my ID?

It's a requirement that all OzLotteries customers be over the age of 18 and provide correct personal details including their residential address. In order to assure any prize winnings are paid to you, you must verify your identity.

What are accepted identification documents?

Accepted identification documents are copies of official identity documents, these include:

  - Passport
  - Drivers Licence
  - Proof of Age Card
  - National Identity Card

To prove your residential address, if it is not included on your photo ID, documents such as utility bills are accepted.

How do I send OzLotteries my ID verification form and valid identification?

Customers can return their completed ID verification form and a copy of valid identification via the following methods:

Fax:

Australia:
02 9906 3202

Outside Australia:
+61 2 9906 3202

Scan & Email:

identification@ozlotteries.com

Post:

TMS Global Services Pty Ltd
GPO Box 2937
Melbourne
VIC 3001
Australia

Where can I download an ID verification form?

ID verification forms are pre-filled with your account details, in order to download your form you must click the "ID Verification" link in the navigation menu once logged in. You can also access the form via this link.

How do I know if my account is verified yet?

Upon documents being received and your account being verified by OzLotteries you will be emailed a confirmation email by OzLotteries.

What if I do not verify my identity?

Verification of identity is mandatory, if a customer is unable to verify their identity OzLotteries will block access to their account and any funds will be frozen and held in trust until such time the account holder can verify their identity.

Syndicates

What is a syndicate?

A syndicate (or group play) allows you to share in the purchase of a Lotto ticket by sharing the cost between the members of a group.

If the syndicate ticket wins a prize, the total winnings will be divided equally among all of the members of the group.

Can I set up a syndicate using Ozlotteries.com?

Members are only able to play the syndicate selections we have available on our website.

Reward Points / Loyalty Program

Does OzLotteries have a loyalty / rewards program?

Yes! Oz Lotteries has its own loyalty points program called Lotto Points. Members of Oz Lotteries can automatically earn points on all purchases, and redeem these points for lotto tickets or discounts on future purchases.

How do I earn Lotto Points?

To earn Lotto Points on your purchases, you need to be subscribed to receive either promotional or results emails at the time your ticket is processed in our system. Please note that processing occurs some time after your order is placed via checkout. You can check that you are receiving promotional emails and/or the OzLotteries.com newsletter in your account's email settings.

How many Lotto Points do I earn and what are they worth?

One (1) Lotto Point is awarded per $1 spent on OzLotteries.com ticket purchases. Points are only issued upon ticket entries (including payment for them) being confirmed.

One (1) Lotto Point can be redeemed for $0.01 worth of lottery entries on OzLotteries.com. Points can not be redeemed for cash.

For example, 50 Lotto Points are worth $0.50.

How do I use my Lotto Points?

There are two ways you can redeem your points:

Automatically - Choose to have your points count towards a discount on entries when you have enough points. This means when you have a preset minimum, eg. 50 points, that 50 points is applied as a discount to your next order, so $0.50 is removed from the purchase total. If you make a purchase and your points balance is not at that minimum level, no points are redeemed.

Manually - Choose to redeem as many points as you like when you are making a purchase. Eg. if you have 250 points, you can choose to redeem any amount of points up to 250 points to count as a discount on your purchase.

Using the manual option you can make a purchase using just Lotto Points; simply add products to your basket that are equal to less than the total value of your points balance, and you can use your Lotto Points to complete the entire purchase.

How do I join Lotto Points?

All OzLotteries.com members are eligible for Lotto Points by default. If you are an Oz Lotteries member you do not have to do anything to join Lotto Points.

However please note, if you are not subscribed to receive either promotional or results emails from OzLotteries.com you will not be eligible to earn Lotto Points until such time as you subscribe. Unsubscribing will not affect your ability to redeem existing Lotto Points you have earned to date.

Can I redeem Lotto Points for cash?

No, you can not redeem your lotto points for cash. You can only use your Lotto Points to purchase lotto tickets or for discounts on lotto tickets at OzLotteries.com.

How do I check how many points I have?

There are two places within your Oz Lotteries account that you can see your Lotto Points balance:

1. On the Overview page in your Oz Lotteries account, your Lotto Points balance is displayed in the 'Account Details' box.

2. On the Lotto Points page in your Oz Lotteries account you can view your Lotto Points balance as well as a history of your Lotto Points transactions.

What happened to Jumbo Rewards?

You may recall that we used to operate our loyalty points program through Jumbo Rewards (www.jumborewards.com.au). Unfortunately Jumbo Rewards has closed down.

We have now launched our own loyalty program called Lotto Points, so you can still earn reward points on all lottery ticket purchases and redeem them for lotto tickets. Lotto Points is even easier than Jumbo Rewards, as it's fully integrated with your Oz Lotteries account. We hope you like it!

About Ozlotteries.com

Where is Ozlotteries.com located?

TMS Global Services Pty. Ltd. is located at Suite 604, 370 St Kilda Rd, Melbourne, VIC 3004, Australia.

TMS New South Wales is located at Suite 13, 89-97 Jones Street, Ultimo, NSW, Australia.

How long has Ozlotteries.com been in business?

TMS Global Services Pty. Ltd was established in 1984 and TMS New South Wales (formerly Sydney Lottery Services) was established in 1990. Both companies distribute lottery products worldwide via mail-order, and TMS is a direct lottery service partner for a number of Asian and South Pacific nations. TMS is accredited to sell some of Australia's most successful national and state lottery brands including Saturday Lotto, OZ Lotto, Powerball and instant scratch tickets.

Who runs Ozlotteries.com?

Ozlotteries.com is operated by leading Australian lottery exporters, TMS Global Services Pty Ltd and TMS New South Wales.

Does OzLotteries.com pricing differ from offline agencies?

There are additional costs for purchasing lottery products via OzLotteries.com compared to buying from a traditional retail agency.
The additional charges cover, amongst other things, the cost of providing a secure internet based system, and are approved under the regulatory framework that governs the sale of Lotteries in the jurisdictions OzLotteries.com is accredited in.

Please refer to the various play pages for the various prices we charge for lottery products.