1. Background

The Oz Lotteries Website and platform is owned and operated by TMS Global Services, a wholly owned subsidiary of Jumbo Interactive Limited. The Oz Lotteries Website is the medium through which a range of lottery-based gaming activities are transacted, including The Lott Lottery Products and Charity lottery products. This Policy applies to TMS and use of terms ‘we’, ‘us’ or ‘our’ refers to TMS. The use of the term ‘you’ refers to you as the Customer.

This Policy provides an overview of how we collect, store, and use Personal Information. This Policy also details how you can access and update your Personal Information or make a complaint.

We are committed to the protection of the Personal Information of individuals, and to maintaining the highest possible standards of privacy. We seek to implement practices, procedures, and systems that comply with the APPs under the Privacy Act

2. Definitions

APP’s means the Australian Privacy Principles, as prescribed by the Privacy Act;
Personal Information is any information about you that identifies you or by which your identity can be reasonably determined;
Privacy Act means the Privacy Act 1988 (Cth);
Oz Lotteries Terms and Conditions means the terms and conditions applicable to members of Oz Lotteries, available on the Website;
Website means www.ozlotteries.com and all related sub-pages and includes the Oz Lotteries mobile application/s.

All other capitalised terms used in this Privacy Policy have the meaning prescribed under the Oz Lotteries Terms and Conditions.

3. What Personal Information do we collect and hold?

This Policy applies to Personal Information. What Personal Information we collect, hold and process will depend upon the nature of your dealings with us as well as the requirement of applicable laws, regulations, and licence conditions. We may collect, for example, the following categories of Personal Information:

• Name and date of birth
• Mailing address and Email address
• Telephone number or other contact information
• Financial institution account details, Credit card details or other payment information
• Signature
• Information on identity verification documents which we require for account registration and verification
• Usernames and passwords for your account

To protect against fraudulent activities, we may require Customers to identify themselves when purchasing lottery tickets. This is at our sole discretion.

We may also collect non-personal information, which does not identify you as an individual, for analytical purposes. This information may include, for example, when you visit our Website, we may collect your internet protocol (IP) address, user information in an aggregate, non-personal, format for statistical and research purposes. This information is provided to the Beneficiaries as part of their record keeping obligations and may be used if requested by government agencies and regulatory bodies.

We do not share, sell, rent or receive email addresses from third parties for the purposes of marketing.

We do not collect or solicit sensitive Personal Information nor require it for the provision of our Services.

4. Why and how we collect Personal Information

We may use Personal Information collected to:

• Verify a Customer’s identity
• Provide a Customer with, and assist in subscription to, lottery products and services
• Record and register Customer lottery purchases and other transactions with us and manage accounts held with us
• Notify Customers of, and provide them with, any lottery winnings
• Administer and manage our business services including in relation to charging and billing
• Research and develop our services and infrastructure, including testing and upgrading these systems and the Website
• Unrelated third parties to enable outsourcing of relevant functions relating to the provision of lottery and marketing products and services and only for the primary purpose of providing those functions
• Professional advisers and authorised representatives (including but not limited to accountants, auditors and legal advisers) but only upon receipt of Customer’s written authorisation
• Courts, Government and regulatory authorities as required or authorised by law
• Communicate new products and services available to Customers for marketing purposes, including advising of the opportunity to take up special promotions and offers. An ‘opt-out’ option will be provided in any of this type of communication
• Conduct appropriate checks to protect against fraud
• Address any query, feedback, or complaints you may have
• Promote and market our current and future services and businesses to you

This list is not exhaustive and there may be other reasons we are required to use Personal Information in order to provide our services.

Your Personal Information may be disclosed to organisations outside us, in order to provide our services to you. It is only disclosed in order for us to provide those services. These other organisations may carry out the following:

• Mailing operations
• Marketing, telemarketing, and door knocking services
• Marketing and market research

By applying for Membership, you will be opted into receiving future marketing communications by us. If you would like to opt out of this feature, please contact us by email on [email protected] or utilise the unsubscribe functionality in your Account.

What are 'cookies'?

• Our website uses ‘Cookies’
• Cookies are alphanumeric identifiers that are placed on your computer's hard drive by the Website
• 'Cookies enable our Website to recognise your browser, your Account settings and to maintain your purchasing details in your shopping basket. Cookies also allow us to: track Website users across multiple sessions for analytical purposes; identify user actions and inputs on the Website to recreate and analyse user journeys. Any use of Cookies will ensure collection of Personal Information to the minimum level necessary for the Cookies’ function, with masking and/or obfuscating of Personal Information applied where not required
• By disabling 'cookies', you may not be able to benefit from some of the features offered by the Website
• Most Internet browsers are pre-set to accept cookies. If you prefer not to receive Cookies, you may adjust your Internet browser to disable or to warn you when Cookies are used. We recommend that you leave your Cookies enabled; otherwise you may have difficulty trying to purchase lottery entries with us and maintaining your user experience

5. Use and disclosure of Personal information

We collect Personal Information for the purpose of administering lottery based gaming activities, ensuring Customers who win prizes receive their winnings and analysing and improving the services we provide.

Should a Customer win a prize, we will not publish or disclose that Customer’s identity to any third parties without their explicit prior consent, unless otherwise permitted under the Campaign Terms and Conditions.

We may provide Personal Information, data and statistics about Customers, our sales, and any related website information to reputable third parties. This information is used for business purposes outlined in paragraph 4, for example for analytical or research and development purposes.

6. Personal Information Security

We are committed to the protection of Customers Personal Information from unauthorized access. We use a range of security mechanisms and procedures to protect the Personal Information we hold.

We make all reasonable efforts to ensure your Personal Information is stored securely both in electronic and physical forms and comply with the APPs. However, there may be risks associated when transferring your Personal Information to us from other internet facilities or by email.

Personal Information that is no longer required will be destroyed in accordance with the legislation and APPs.

We will take all reasonable steps to ensure that any third-party organisations we deal with are bound by confidentiality and privacy obligations in relation to the protection of Customer’s Personal Information.

7. Important Notice: cross-border disclosures

By utilising the Website and providing your Personal Information to us, you consent to disclosures to third parties who may be located outside Australia. That third party may store your Personal Information but are not permitted to re-sell, use, or share that Personal Information without our permission.

We will take reasonable steps to ensure that any overseas recipients take steps to protect your privacy, including by the use of suitable contractual arrangements or reliance on a permitted exception under APP8 to protect the security of your Personal Information.

8. Access to Personal Information

You have the right under the Privacy Act to seek access to the Personal Information held about you. If you wish to exercise this right, or if you believe that the information is incorrect, incomplete or out-of-date, you should either correct/update the information through the Website by logging into My Account using your username and password, or contact us.

All requests to access Personal Information must be made in writing or by email and addressed to the Privacy Officer at the addresses listed at the end of this document. It is our policy to respond to any such request within a reasonable period of time after the request is received. We will not charge you for making requests to access any information held about you, however, we reserve the right to undertake cost recovery for the provision of such information where it is justified.

If there is a reason for not granting you access to your information, we will provide you with a written explanation of the reasons for the refusal (unless unreasonable to do so) and inform you of the mechanisms to complain about the refusal.

9. Enquiries and Complaints

Information about the Privacy Act and the APPs can be found on the Office of the Australian Information Commissioner website (details below).

If you have a complaint regarding our management of your Personal Information, wish to correct information held by us or require further information, please contact us. Our policy is to respond to your complaint, correction request or query within a reasonable period of time after the complaint is received.

If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner by contacting 1300 363 992 or by visiting the website www.oaic.gov.au.

10. Updates to the Privacy Policy

From time to time we may vary this Privacy Policy in our sole discretion and without notice to you. We shall publish any variation to the Privacy Policy on the Website prior to it taking effect. Your continued use of the Websites following our amendment or replacement of the Website Terms of Use shall constitute your acceptance of the new terms as amended or replaced.

Your use of the Website/s and/or App is subject to and governed by the law of the State of Queensland. You hereby submit to the exclusive jurisdiction of the Queensland courts to determine any dispute arising out of these Terms of Use.
Jurisdiction.

11. Contact Details

TMS Global Service Pty Ltd

1800 774 137
(07) 3831 3705

Email us: [email protected].
www.ozlotteries.com

Last Updated: 18 August 2026